Return & Refund Policy

1. Return Window

• You may return eligible items within 1 days of receiving your order.
• Items must be in their original condition, unused, and with all tags and labels attached.

3. Return Process

• To initiate a return, please contact our customer support team at info@zakyo.in
• We will provide you with a return authorization number (RA) and instructions on how to return your item.
• You will be responsible for the return shipping costs, unless the item is defective or the wrong item was sent.

4. Refunds

• Once we receive your returned item and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.  
• Please allow [number] business days for the refund to be processed.  

5. Defective or Incorrect Items

• If you receive a defective or incorrect item, we will cover the return shipping costs and provide you with a replacement or refund.
• Please contact our customer support team within [number] days of receiving your order to report the issue.

6. Damaged Items

• If your item arrives damaged, please contact us within [number] days of receipt.
• We may require you to provide photos of the damaged item.
• If the item is damaged due to shipping, we will provide you with a replacement or refund.

7. Cancellation of Orders

• You may cancel your order before it is shipped by contacting our customer support team.
• If the order has already been shipped, you will need to return it for a refund.

8. Exchange Policy

• We do not offer exchanges. If you would like to exchange an item, you will need to return it for a refund and place a new order.  

9. Special Considerations for Sale Items

• Sale items are typically not eligible for return or exchange.
• If a sale item is defective, we may provide a replacement or refund.